SentioDesk scans every inbound email for sentiment in real time. The moment a customer signal turns negative, a support ticket is created automatically and an AI-drafted reply — matched to your exact brand tone — is ready to send.
SentioDesk sits between your inbox and your customer service team. It works silently in the background, 24 hours a day, so no negative email ever slips through unnoticed.
SentioDesk connects to your Gmail or Microsoft 365 inbox via OAuth2. Every inbound email is picked up the moment it lands — no forwarding rules, no manual setup per sender.
Claude API analyses the full email body — subject line, tone, language choice, urgency signals — and assigns a sentiment score from 0.0 (highly negative) to 1.0 (highly positive) within 2 seconds.
If the score falls below your threshold (configurable per team), a ticket is automatically created — categorised, prioritised, and routed to the right agent or team. Zero manual triage needed.
An empathetic, on-brand reply is drafted instantly using your company's tone profile — formal or friendly, English or Chinese, apologetic or assertive. Agent reviews and sends in one click.
Every email gets a score from 0.0 to 1.0. You set the thresholds. The system acts accordingly — automatically.
SentioDesk is built for customer-facing teams who deal with high email volume and can't afford to let an unhappy customer go unnoticed for hours.
Every inbound email scored within 2 seconds of arrival. Negative signals flagged immediately — not after a batch job runs at midnight. Your team knows the moment a customer is unhappy.
Negative emails trigger a ticket automatically — no human needed to decide whether something is urgent. Category, priority, and assignee are all set by the rules you define during onboarding.
SentioDesk learns your company's communication style — formal or warm, direct or empathetic. Every AI-drafted reply sounds like your best agent, not a generic chatbot. Available in English and Chinese.
Set response time targets per priority tier. SentioDesk tracks every open ticket against your SLA clock and escalates — to a senior agent, a manager, or via Slack — before a breach occurs.
Connects via OAuth2 to Gmail and Microsoft 365 Graph API. No email forwarding, no BCC rules, no plugins. Works with your existing inbox exactly as it is — your team keeps using the tools they know.
Track sentiment trends over time, by customer, by product, or by team. Spot patterns before they become complaints. Export reports for management review or client QBRs.
SentioDesk works across any industry where customer email is a primary communication channel and response quality directly impacts retention.
Delayed deliveries and damaged goods generate angry emails fast. SentioDesk flags them the moment they arrive, creates a priority ticket, and drafts an empathetic reply — so your ops team can act before the client calls their account manager.
In regulated industries, a missed complaint email can become a formal complaint. SentioDesk ensures every negative signal is captured, logged with a timestamp, and responded to within your compliance SLA — automatically.
Negative post-purchase emails are your highest-risk churn signal. SentioDesk identifies them instantly and drafts a resolution offer in your brand voice — giving your team the chance to recover the relationship before the customer leaves a review.
Client satisfaction emails often contain subtle dissatisfaction — not outright complaints, but warning signs. SentioDesk picks up these nuanced signals that a busy team would miss, and surfaces them before the client decides not to renew.
SentioDesk ships as a ready-to-deploy product. But every enterprise has unique workflows — so we offer full customisation on request, built by the same team that created it.
We analyse your best past email responses and train SentioDesk's reply engine on your specific voice, vocabulary, and communication style — not a generic template.
Define exactly who gets notified at each priority level — specific agents, managers, WhatsApp groups, or Slack channels. Rules can differ by client, product, or region.
Connect SentioDesk to your existing CRM — Salesforce, HubSpot, or custom systems — so tickets automatically attach to the right customer record with full history.
Extend sentiment detection and reply drafting to Traditional Chinese, Simplified Chinese, Japanese, or any language your customers write in. Each language gets its own tone profile.
Different SLA clocks for different client tiers, contract types, or product lines. VIP clients get 1-hour response targets; standard clients get 24 hours — all enforced automatically.
Deploy SentioDesk under your own brand name for your end clients. Full white-label option available for IT consultancies and managed service providers who want to offer it as their own product.
We'll connect SentioDesk to a sample of your real emails during a live demo — so you see actual sentiment scores on your own data, not a scripted walkthrough.
We'll set up a 30-minute demo using your actual inbox. You'll see real sentiment scores on your real emails — within 48 hours of getting in touch.